Contact Us
+216 (0)40 3629 4753
info@afroindohorncrafts.com
Frequently asked questions
What are your products made of?
All the products available on our website are made from genuine horns which are ethically sourced from livestock which live mainly in different parts of Asia and Africa where they are raised without dehorning.
The horns of these animals are a by-product of the meat industry and are removed once the animal is dead.
Are Horn products dishwasher and microwave-safe?
Not at all, please hand wash all the drinking horns and cutlery to best extend the life of your product. These items are not microwaveable safe.
How to care for items made from horns?
You can apply cooking oil to prevent the horn product from drying out. Keep away the horn items from direct sunlight and heat sources to prevent any damage.
Taking proper care is crucial for extending the lifespan of your horn item. Despite being a hard and beautiful material, horn products can get harmed by water, heat, and soap.
Taking proper care is crucial for extending the lifespan of your horn item. Despite being a hard and beautiful material, horn products can get harmed by water, heat, and soap.
Can I order in bulk for wholesale?
Yes, please contact info@afroindohorncrafts.com so we can assist you better. You can also ask for customised choices.
Can I order horn products in any specific colour or pattern?
While we cannot guarantee an exact match to your request, we will do our best to meet your demand.
How will I get confirmation of my order?
We provide a confirmation email with the order id and shipping details to our customers. Kindly contact us if you don’t receive any order ID.
Can I refund or exchange my order?
We happily provide a refund and exchange facility for unused and undamaged items. If you get any defective products delivered, please take photos of the products and contact our team immediately.
How can I modify or cancel my order?
In order to modify or cancel your order, please contact our customer care team at info@afroindohorncrafts.com with your order details.
What to do if I am not happy with the product I received?
We take utmost care in crafting each one of our orders. However, if you have any concerns regarding the product, please email or call us, and we will be happy to assist you.
How quickly will my order arrive?
The handling of orders generally requires 1-2 days. In general, we take 2-5 days to deliver the item. However, the delivery time may vary due to carrier facility and your location.
Do you offer a free shipping facility?
Yes, we provide free shipping for orders over $99.
What methods of payment do you accept?
We take all major credit and debit cards. You can also make your payments using PayPal, Apple Pay, and Venmo digital platforms.
How do you process refunds?
Usually, we process the refund from our end within one working day of receiving and inspecting the returned items.
How long do refunds take?
We refund the money to the same payment mode which the client used while placing the order, but we do not provide any refund of shipping costs.